Returns, Exchange & Refund Policy
We want you to have a smooth and easy shopping experience. If you are not completely satisfied with your purchase, you can request an exchange according to our store guidelines below.
For orders delivered within Pakistan, products purchased from our official website can be exchanged within 30 days from the delivery date.
To request an exchange, you must inform us within 3 days of receiving your order by submitting our Complaint/Inquiry form.
Online Exchange Guidelines:
- We provide free pickup for customers who choose our online exchange service.
- The exchange process usually takes 7–10 working days.
- The product must be unused, unwashed, and in its original condition.
- All original tags and price labels must be attached.
- You must provide proof of purchase, such as your order confirmation email or receipt.
We may not accept an exchange request under the following circumstances:
- The request is made more than 30 days after delivery.
- The product has been used, washed, damaged, or altered.
- Original tags, labels, packaging, or the order invoice are missing.
- The product is not in its original saleable condition.
Please Note: Extra fabric, accessories, or embellishments used for photography or product shoots are not included with the product unless specifically mentioned on the product page.
At this time, we do not offer returns or exchanges on international orders.
However, if you receive an incorrect, damaged, or defective product, please contact our customer service team immediately by submitting our Complaint/Inquiry form.
International orders are delivered in packaging sealed with our official branded tape. We may not accept complaints if the order was not received in its original packaging or with the original branded tape.
We do not offer cash refunds. A refund may be provided in the following specific situations:
- Order Cancellation: If you paid by credit or debit card, a refund may be issued if you cancel your order before we start processing the shipment.
- Defective Product: If an item is found to be defective during our quality check and there is no replacement available, the item may be removed from your order and a refund will be issued.
Refunds may take up to 14 days to appear in your bank or card account after processing.
You can cancel your order at any time before it has been processed for shipping.
We reserve the right to cancel orders for reasons including:
- The product is out of stock.
- An incorrect price was listed for the product.
- The product does not pass our quality check inspection.
- Your credit or debit card payment is declined by your bank or financial institution.
If your order is cancelled by us, we will inform you promptly about the cancellation and issue any applicable refund.